Política de privacidad

This Privacy Policy explains how Watt-a-Home (referred to as "we," "our," or the "Site") collects, uses, and safeguards your Personal Information when you visit the Site or make a purchase. We are committed to protecting your privacy and ensuring the security of your information.

Contact Information: If you have questions, require more information about our privacy practices, or wish to lodge a complaint, please reach out to us via email at sales@veltech.uk or by mail using the following details:

Veltech UK Co. Limited 
Unit 1 Kenfig Industrial Estate, Margam, Neath Port Talbot, SA13 2PE, United Kingdom

Collecting Personal Information: When you interact with Watt-a-Home, certain information is collected to ensure a smooth experience and process your orders. This information, referred to as "Personal Information," includes:

  • Device Information:

    • Purpose: To optimize site performance and conduct analytics for site improvement.
    • Collection: Automatically gathered through cookies, log files, web beacons, tags, or pixels.
    • Disclosure: Shared with our processor Shopify.
    • Personal Information collected: Web browser version, IP address, time zone, cookie details, viewed sites/products, search terms, and site interaction details.

  • Order Information:

    • Purpose: To fulfill orders, process payments, provide shipping, send invoices/confirmations, and communicate.
    • Collection: Directly collected from you during the ordering process.
    • Disclosure: Shared with our processor Shopify.
    • Personal Information collected: Name, date of birth, email address, address, billing and shipping addresses, payment details, and phone number.

  • Customer Support Information:

    • Purpose: To offer customer support.
    • Collection: Collected when you contact us for assistance.
    • Disclosure: Shared with our customer support vendors.

Sharing Personal Information: We collaborate with service providers to fulfill services and contractual obligations. Some examples include:

  • We utilize Shopify to power our online store. For more about how Shopify uses your Personal Information, refer to their Privacy Policy.
  • We may share Personal Information to comply with laws, respond to lawful requests, or protect our rights.

Using Personal Information: We use your Personal Information to provide services such as product offerings, payment processing, shipping, and keeping you informed about our products and promotions.

Cookies: We utilize cookies to enhance your experience and provide services. [List of cookies and their purposes].

You can manage cookies through browser controls; however, blocking cookies may affect your site experience. More information can be found at [www.allaboutcookies.org].

Changes: This Privacy Policy might be updated periodically to reflect operational, legal, or regulatory changes. We recommend reviewing it occasionally.

Complaints: If you wish to make a complaint or are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

 Last updated: 24/08/2023