FAQs
1. How long does shipping take?
- For products located in our local warehouse, standard shipping takes approximately 3-7 business days, while expedited shipping takes 1-3 business days.
- For items shipped from our manufacturers in the Far East, the estimated delivery time can be between 15 to 20 business days, depending on stock availability.
2. Do you offer international shipping?
- Currently, we offer shipping to customers within the United Kingdom and Europe. Please note that shipping to other regions might be considered on a case-by-case basis.
3. How can I track my order?
- Once your order is shipped, you will receive an email containing tracking information. You can use this information to monitor the progress of your delivery.
4. What if I receive a damaged item?
- We take great care in packaging our products to prevent damage during transit. However, if you receive a damaged item, please contact our customer support team at sales@veltech.uk immediately. We'll guide you through the necessary steps to resolve the issue.
5. Can I change my shipping address after placing an order?
- If you need to change your shipping address after placing an order, please reach out to our customer support team at sales@veltech.uk as soon as possible. We'll do our best to accommodate your request if the order hasn't already been shipped.
6. Are warranties offered on your products?
- Yes, many of our products come with manufacturer warranties. The duration and terms of the warranty can vary depending on the product. Please check the product description or contact our customer support for specific warranty information.
8. How can I reach customer support?
- You can reach our customer support team by emailing us at sales@veltech.uk. We're here to assist you with any questions, concerns, or inquiries you may have.
9. Can I cancel an order I've already placed?
- If you wish to cancel an order, please contact our customer support team as soon as possible. Order cancellations are subject to our cancellation policy, and it's best to reach out to us promptly for assistance.
10. Do you offer bulk discounts or wholesale pricing?
- Yes, we offer bulk discounts and wholesale pricing for eligible orders. If you're interested in making a bulk purchase, please contact our sales team at sales@veltech.uk for more information.
11. How can I stay updated on promotions and new products?
- You can join our newsletter to receive updates on promotions, new product arrivals, and special offers. Look for the "Subscribe" section on our website to sign up.
12. How can I provide feedback or reviews on products?
- We value your feedback! You can leave product reviews directly on our website for items you've purchased. Your reviews help other customers make informed decisions.